Shoprocket Reviews

Shoprocket has an overall rating of 4.9 based on 22 reviews. Customer feedback on Shoprocket is mixed: Shoprocket reviewers highlight positive aspects like user-friendly interface, seamless integration with various platforms, excellent customer support, customizable features, which strongly appeal to small to medium-sized businesses, e-commerce entrepreneurs, online retailers. However, Shoprocket is often criticized for its limited payment options, occasional technical glitches, higher transaction fees, lack of advanced analytics.

4.9/5.0

22 reviews

5 Stars

19

4 Stars

0

3 Stars

0

2 Stars

1

1 Star

0

All Shoprocket Reviews (22)
purplebird734
February 09, 2023
"My Experience with Shoprocket.io for My Online Store"
I just started using Shoprocket.io for my online shop, and let me tell ya, I'm thrilled! As a small biz owner, I needed a platform that was easy to use and had all the features to keep my operations running smoothly. Shoprocket.io really came through on both counts.

The layout is straightforward and super easy to navigate, which makes managing my products and orders a piece of cake. But what really makes Shoprocket.io stand out is their amazing customer support team. Anytime I had a question or needed assistance, they were right there to help me out quickly and professionally.

I wholeheartedly recommend Shoprocket.io to any business in search of a dependable and effective e-commerce solution. As a happy user, I’m giving it a solid 5-star rating!
LesaFletcher
November 04, 2022
"Shoprocket is a Hit for Us"
We're really enjoying Shoprocket! The support team has been amazing, and I appreciate how well it works with our website host, Showit. So glad we stumbled upon this gem!
Crystal.Pena
August 25, 2022
"Fantastic and Flexible E-commerce Software"
After hunting for a user-friendly shop system, I stumbled upon Shoprocket. Right from the start, I was struck by how smoothly I could integrate individual products or the entire catalog into my existing site. It just clicked. Unlike some other options out there... Just thinking about how easy it was to set up payment methods makes me smile. I went with Stripe, and that worked like a charm. Awesome!

Whenever I had questions, Ryan was super helpful via email and always got back to me in no time. Honestly, I didn’t see that coming. Even my inquiries about GDPR were handled to my full satisfaction.

The backend of Shoprocket is pretty intuitive and mostly self-explanatory; a bit of trial and error here and there does the trick.

All in all, I gotta say that with Shoprocket, you’re getting a stellar package. The software runs smoothly, and if you ever need support, it’s quick and dependable.
SophiaBeck
April 03, 2022
"Unmatched Customer Support"
There’s plenty to discuss when it comes to Shoprocket, and I’ve got mostly good things to share about nearly everything. But one thing’s for certain: Shoprocket has the most outstanding customer service I’ve ever experienced! They’re not just having a chat about what you need assistance with; they’re actually fixing things. Plus, they guide you on how to layer images over the text of your single product page, making it look even better. Thanks a million, really!
melanyanderson81
February 10, 2022
"Fantastic option and assistance!"
We've tried out numerous systems, and never came across a more reliable and user-friendly platform than Shoprocket. Their support is top-notch, and the way they pay attention to our suggestions for new features is just incredible. They truly set the standard. We can't wait to collaborate with Shoprocket.
Anna.Harvey
February 07, 2022
"Awesome shopping cart that fits right into your site"
I genuinely enjoy using Shoprocket's shopping cart; it's merely a straightforward code snippet added to our own site. Ryan is truly amazing with all the assistance he provides for anything you might need. If you’re looking to maintain everything as it is on your own site, then incorporating Shoprocket as your shopping cart is definitely the way to roll.
HughJacobs
December 21, 2021
"Amazing support and..."
The customer support is just fantastic, and it's great to find a product packed with features that’s super user-friendly! Truly outstanding, I can't recommend it highly enough.
tinymouse792
September 10, 2021
"User-friendly and fantastic assistance"
As a newbie to setting up a store, I’m really impressed with how straightforward it’s been. The interface is simple to use and visually appealing. Plus, connecting with Stipe and my PageCloud site was a breeze. The support team has been top-notch—super helpful and quick to respond.
crazypeacock926
August 18, 2021
"Consistently supportive and knowledgeable..."
They’re always super helpful and clear when I’ve got a question. Their responses come way faster than my web host, and the information is much easier to understand.
ConstanceSteeves
August 17, 2021
"Dependable, Quick to Respond, and (I reckon) Game-Changing"
I've been using Shop Rocket for quite a while now, though I can't pinpoint exactly how long since it's been part of various jobs and projects. Right now, I'm utilizing it to handle payments for my consultancy services. Honestly, it's the simplest option I've come across for swiftly adding products to any site or page while ensuring a fantastic experience for my clients.

Their support team is always quick to help, and new features roll out in no time. Plus, they don’t hit you with transaction fees. I really can’t think of a reason to ever move away from it.

If you're on the hunt for an online store solution, you ought to give Shop Rocket a shot.
brownswan714
August 13, 2021
"Great potential ahead."
Shoprocket is still in its early stages, but I see a lot of promise. There are a few areas that could use some improvement, like the admin panel not functioning perfectly in Google Chrome. However, it runs smoothly in Firefox. The customer support is really impressive; they actually listen to your concerns and resolve issues in no time. If you have suggestions for enhancements, they add them to their roadmap, and if it’s not too complicated, they often fix it right away. That’s pretty amazing! It integrates well with your website and is user-friendly. Given all this, even though it’s still a startup, I’d definitely recommend Shoprocket.
beautifulpanda836
August 12, 2021
"Looks great but... it does the job!"
Looks really promising, and the price is quite appealing. However, there are way too many bugs. Sometimes it just doesn’t remember the changes made (like tabs and options). I find myself having to redo things multiple times, and occasionally it forgets the changes after a bit (like tabs vanishing, for instance)... The filters are hard to read in mobile view (same line, too tiny). I’d love to see the same features but with fewer bugs, and in French (all text should be translated by the user). I’d also appreciate more design choices. After that, I’ll definitely be a new customer of Shoprocket. Now, after some back-and-forth via email, everything is updated and it’s working well! The support is really good and responsive! You’ve got a new customer now.
Jhorton2020
August 12, 2021
"Quick resolution of my issue..."
I really appreciated how fast my issue was resolved. Plus, I always get treated great, whether it's through chat or email! The woman assisting me with my website mentioned that Shoprocket has fantastic customer support!
Bad_Mr._Frosty
August 12, 2021
"Improvements are a must"
The website has several issues that need addressing. I've raised concerns about the email notifications failing when a purchase occurs or when there's a status update, but so far, nothing has changed in the system. There are times I find out about a sale only after getting a message from a frustrated customer or an alert from STRIPE about incoming funds. Additionally, some of my clients are unable to access the shopping cart because of their local network security settings.
MabelJackson
August 12, 2021
"Way better than Shopify"
This is way better than Shopify! It's incredibly customizable, the customer support is fantastic, and it adapts well to any sector. Although it's still being developed, with the pace of improvements, it's definitely a solid choice for online sellers.

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